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Returns & Refunds Policy

TopVehicleTech | Returns, Refunds & Exchanges


 1. Cancellation Period / Timeframe

We pride ourselves on our quibble-free returns policy. You can return unused items in their original packaging within 30 Days After Purchase and After Delivery. All you have to do is keep your receipt or proof of purchase to qualify.

Please note: If 30 days or more have passed since your delivery date, we cannot offer you an immediate refund or an exchange. Please contact us for more information.

1. How to Request a Return

To return an item, please contact us and quote your order number via phone/call or email at:

Call: 01420 470605

You will receive a unique returns reference number and instructions on how to process your return. You will be given the option to choose between a refund or exchange.

Upon receipt of the returned item, we will notify you via email to let you know if  your return has been approved and processed. 

Please note: Refunds can only be applied for the original purchase order value, and to your original method of payment. You must return all items in their original packaging and undamaged/re-sellable condition. If your item is no longer in this condition, please read clause 5 on this page.

To follow-up on the status of your return, please contact us and quote your unique returns reference number once your parcel has been collected or you've dropped it off at the post office.

2. Costs of a Return

You can choose to return the items to us yourself, in which case you are responsible for postage charges. We highly recommend you return any items to us using a tracked courier service. So you can keep track of your return and use this as proof of postage. We are not responsible for any 'lost' returns. When you choose to post the item yourself, you take this responsibility.

If you'd like us to collect the item you wish to return, we will happily arrange this with you. For all mainland UK collections, a £8 shipping/packaging & handling charge applies to each individual order returned. For returns outside of mainland UK, i.e. Northern Ireland, the shipping/packaging & handling charge is £18. We use DPD UK as the courier for all our returns and shipments, you are not charged for the handling fee, it's automatically taken of your refund. 

If you have multiple items to return from one order, you will be charged only once for the total order, not per item. The handling charge will automatically be deducted from your refund. Refunds are processed as soon as your return arrives back in our warehouse.

Please note: All refunds are returned to the same form of payment used/store credit/etc. We cannot refund via alternative payment methods i.e. cash.

3. Faulty/Damaged/Defective/Incorrect Goods

In circumstances where you consider that a product is defective when you receive it, you must contact us within 3 Days After Purchase and After Delivery detailing the product defect/damage. You will be asked to supply evidence of the damage or defect through video/photo via email. Once the damage/defect is confirmed, you will receive a unique exchange reference number and postage instructions to return the faulty item to us. We will arrange for these goods to be collected/swapped over at our expense.

Please note: When you notify us of a defect past the 3-day designated time limit, we cannot accept a return under our faults & damages policy. The standard 30-day returns policy terms in article 1 of this text then applies.

Returns for faulty products and damaged goods are free of charge. All faulty items will pass a quality check upon their return to our warehouse, after which an exchange or refund is issued to the original method of payment.

Most of our products also come with manufacturer warranty. Where applicable, a warranty sheet is provided with the product in its box. We recommend you keep this warranty sheet, so you can make use of the product warranty in the unlikely case a product develops a fault past the 30-days returns period.

Please note: Manufacturer warranty differs per product and does not fall under the above damaged/faulty goods policy. 

4. Exchanges 

If for any reason you are not satisfied with your purchase, or it doesn’t fit your vehicle as expected please contact us to arrange an exchange,

quoting your order number via phone or email at:

Phone: 01420 470605


You will receive a unique returns reference number and instructions on how to process your return.

Upon receipt of the returned item, we will notify you via email to let you know if your return has been approved and processed.

Please note: Exchanges depend on our current stock levels. If we can’t offer an exchange, we can process a refund for you via the original payment method.

To follow-up on the status of your exchange, please contact us and quote your unique returns reference number.

5. Exceptions

Some items are non-refundable and non-exchangeable. These include: gifts, reward points, voucher codes and items you did not buy directly at but via our other sales channels or resellers. We do not accept returns for any of these items. Nor can they be exchanged for money or other goods.

If an item is returned to us because you've changed your mind within the 30-days period, but it arrives incomplete or damaged, we hold the right to only issue a partial refund. Depending on the damage/missing items, we will either hold back 20%, 50% or 75% of the refund.

Please note: returning items without packaging or in unsellable repackable condition falls under this clause.

6. Returning Goods After the 30-Days Time Limit

When you contact us about a return but the 30-days returns period has passed, we can no longer guarantee you a refund. But you may still be entitled to a partial refund/exchange. This is decided on a case-by-case basis. Please contact our team directly via the contact form to discuss your return. 


For more information on our policies, please click here to read our full terms and conditions.

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